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WHY CAN I NOT LOGIN WITH MY OLD PASSWORD?

The highest priority for us is your data security!
As we never check your passwords. The Sortimo Online-Shop has moved to a new system, you must register again, in order to set up a new account and benefit from new possibilities such as redeeming coupons and exclusive offers.

WHY IS MY EMAIL ADDRESS ALREADY TAKEN?

If you already have a Sortimo-customer-ID- number and have already ordered online by Sortimo, then your customer account is activated but not yet enabled. Click on “forgotten password” and activate your account with a new password.

WHY DO I GET AN ERROR PAGE WHEN I REGISTER AND CANNOT BUY ANYTHING?

Please contact our Customer Support at onlineshop@sortimo.us or 404-812-6994

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WHY DOES MY BOOKMARK NOT WORK FOR THE ONLINE-SHOP ANYMORE?

We have moved to a new system and the new Sortimo Online-Shop address is www.sortimo.us/shop. Your old bookmark refers to the old URL www.sortimo-shop.us. Please simply delete this in your browser and set up a new bookmark with the link mentioned above.

WHO DO I CONTACT IF I NEED HELP?

Our Customer Support is here to assist and help you. Whether its questions about using the Online-Shop, about your order or further questions regarding our products, we are glad to assist you! We are available: Monday through Friday 8.30 a.m. to 5.30 p.m. via 404-812-6994 or per email onlineshop@sortimo.us

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WILL I RECEIVE ORDER CONFIRMATION?

Your order confirmation is sent to you via email immediately after successful completion of the order process. As soon as your items leave our warehouse in Norcross, GA, you will receive shipment confirmation including a link to track your shipment. You will also receive an invoice via email after your items have shipped.

CAN I SEE THE ORDER STATUS OF THE ITEMS I HAVE ORDERED?

As a registered customer you have a complete overview of your current and previous orders. Simply click on “my account” and “order process“.

CAN I ORDER FROM ABROAD IN THE SORTIMO ONLINE-SHOP?

Only customers with residencee and a delivery address in the United States can order items on the US Sortimo Online-Shop. Please visit our international Online-Shops for orders from abroad, in France, Belgium, The Netherlands, Germany, UK and Ireland or Austria. http://www.sortimo.com/service-contact/locations-contacts/

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HOW LONG IS THE DELIVERY PERIOD?

Your package will be delivered to you within 3 business days

WILL I RECEIVE SHIPMENT CONFIRMATION?

As soon as your goods leave our warehouse in Norcross,CA, you will receive shipment confirmation including a link to track your shipment.

WHO IS THE SHIPMENT SERVICE PROVIDER?

euYour shipment will arrive via UPS. If your order is over 150 lbs., your order will be qualified as a freight shipment and will arrive via Holland or Global Trans.

HOW DOES THE SHIPPING TRACKING WORK?

You can see the delivery status of your order at any time just by clicking on the link in your shipment confirmation.

CAN I ENTER A DIFFERENT OR ALTERNATIVE DELIVERY ADDRESS?

As a registered Sortimo Online-Shop customer you can enter via “my account” one or more alternative delivery addresses, and also use them for your order.

HOW MUCH ARE THE DELIVERY AND HANDLING CHARGES?

(Delivery and handling charges are calculated based on your location)

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WHICH PAYMENT METHODS CAN BE USED?

You can make simple and safe online payments with us by means of the following payment methods: PayPal, Master Card , Visa or Discover

HOW IS PAYMENT VIA CREDIT CARD PROCESSED?

Your Visa or Master Card payment is safely processed via an external service provider called Wirecard Bank. Credit card data is transferred encrypted via SSL-process. A purchase at Sortimo of North America via credit card is very safe due to the high grade of security standards. Sortimo of North America strictly does not save your credit card data. During the purchasing procedure you are automatically forwarded on to payment. If you return items, the corresponding value of goods is credited to the originally debited credit card.

HOW DOES PAYMENT VIA PAYPAL WORK?

You can make online payments safely and secure with PayPal. You will be directly forwarded on to PayPal after making your purchase. As a PayPal-customer, you can login with your user-information and confirm the payment. If PayPal is new to you, you can register as a guest or open an account and then confirm the payment. When a return of shipment is declared for ordered goods, the corresponding value of goods will again be credited to your PayPal-account.

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HOW DO I SEND BACK RETURNS?

Simply click on “service” right at the bottom of the home page: www.sortimo.us/shop/en_US/returnOrder. When you have filled out the returns order form, we will send you the returns note via email. Simply attach this to your returns package and UPS will schedule a pickup.

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CAN I SEND SEVERAL ORDERS BACK IN ONE PACKAGE?

So that we can process your returns as quickly as possible, we kindly ask you to fill out one returns order form per package, put one order into one package and stick one returns label onto the package.

WHAT DO I HAVE TO PAY ATTENTION TO FOR MY RETURNS?

Please repack the returns in such a manner that nothing can be damaged during shipping.

HOW CAN I BE REIMBURSED FOR PAYMENTS MADE IN ADVANCE?

If you have paid for your product via PayPal or, credit card, the value of the goods for the returns will of course be reimbursed to you. We reimburse the money to the respective payment service provider.

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HOW CAN I REDEEM A COUPON CODE?

Your coupon code can only be redeemed in the shopping cart as a registered customer. Sortimo coupon codes are not redeemable with products or services that are already discounted.

CAN I REDEEM A COMBINATION OF COUPONS IN ONE ORDER?

A combination of several coupons is not possible. Only one coupons can be redeemed per order.

WHY CAN I NOT REDEEM ANY COUPON CODES?

If your coupon code is not accepted then this may be due to the following coupon terms and conditions:

  • Your order is under the minimum order value
  • The promotion period is over
  • The coupon code can only be redeemed once

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WHAT DO I DO WHEN I HAVE FORGOTTEN MY PASSWORD?

Click on the button “registration” in the top left hand corner. Simply click on forgotten “password” and enter your email address and we will immediately send you instructions on how to reset your password via email. If you have forgotten your email address, then please contact our Customer Support and have your Sortimo Customer Id number on hand. To provide 100% protection for your data, our employees will check your identity and reactivate your account.

HOW CAN I CHANGE MY ACCESS DATA AND ADDRESS?

You can change your password or enter/change an alternative delivery address in “my account” at any given time. If you wish to change the mailing address with which you are registered with us or change your email address, then please contact our Customer Support. To provide 100% protection for your data, our employees will check your identity and reactivate your account.

HOW CAN I CONTACT THE CUSTOMER SERVICES?

Our Customer Service Centre is available for you from Monday to Friday from 9.00 a.m. to 5.30 p.m. Call us free of charge via this number +1 404-812-6994 or write us an email via onlineshop@sortimo.us.

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