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FAQ – Frequently asked questions

Key questions and answers at a glance.

General

General
Can I order from Sortimo as a private individual as well?
How do I subscribe to the Sortimo newsletter?
How do I unsubscribe from the Sortimo newsletter?
With which data protection standards does Sortimo comply?
To what extent does Sortimo conform to compliance?

Van racking systems

General
SR5
Why is there a new van racking system?
Can I assemble and install a van racking system myself?
Can I configure my van racking system myself at Sortimo?
For which vehicle makes does Sortimo offer van racking systems?

Van racking configurator

mySortimo van racking configurator

General
Operation
Processing
What are the advantages of the Sortimo van racking configurator?
How do I complain in the event of defects?
Can I re-order spare parts/a configured van racking system, e.g. for another vehicle?
My type/make of vehicle is not included in the configurator. What can I do?

myAccount

General
First Steps
My orders
Delivery
Payment
Returns
Vouchers

How do I create a mySortimo account?

Can I also place orders at mySortimo without having an account?
How are my personal details used?
How can I reach customer Service?
Can I order at Sortimo online from abroad?
What do I do when I have forgotten my password?
How can I change my access data and adress?

Support

Support
How do I reach Sortimo?
How do I access the Contact Form?
When can I find a Sortimo branch office or station in my area?
In which countries does Sortimo have international representation?
When can I find a Sortimo branch office or station in my area?

Products

Floor/Wall
Load securing
WorkMo
BOXXes & Cases
TopSystem
Spare parts
Why should I equip my vehicle with a floor and/or wall?
Which floor is the right one for my needs?
Where can I buy floors and walls?
How are the floors fixed in the vehicle?
Can I fit the floor and side walls myself?
Which wall should be fitted in the event of frequent moisture in the vehicle?
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